FAQ

Getting Started

What do I need to join?

All you need to do is:

  • Become a TrueBlue Dining member by providing your name, email, and TrueBlue account number on our secure website.
  • Register any credit and/or debit cards you plan to use at restaurants, bars, or clubs.
  • Then, just dine at any program location

There are no special ID cards or membership numbers to remember. Membership is 100% free and easy!

How much does it cost to join?

Nothing! Membership is 100% free.

How much can I earn?

Members earn 1 TrueBlue point for every dollar spent at a participating location.

Members with TrueBlue Mosaic status earn 2 points for every dollar spent at a participating location. For more information on Mosaic, please visit the TrueBlue website.

Can I switch to a different reward program?

For sure! You can easily switch to any other Rewards Network program by calling Member Services at 1-800-634-9633.

Email

Why do I want to receive email from TrueBlue Dining?

Email is the primary way we keep in touch with our members, and opting in to receive email is required to earn any TrueBlue points when you dine with us.

What kind of email will I get?

Types of emails you may receive, approximately once a week, include:

  • Member recommendations.
  • New restaurants in your area that have joined the program.
  • Administrative emails, such as online review reminders.

Why am I not getting emails?

  • You may have accidentally opted-out of receiving email from TrueBlue Dining.
  • Your email address may have become undeliverable.
  • You may have marked an email sent as spam.

Online Reviews

Why should I write a review?

Reviews help our restaurants know how you feel about their food, service, cleanliness, and value.

How do I write my review?

  • A few days after you visit to a participating restaurant, you'll receive an email with a link to complete a review.
  • The review only takes 2 minutes to complete.
  • Feel free to have fun and be colorful – but please also be honest and accurate. See our content guidelines for further clarification.

Who will read my review?

The content of your review will be sent to the restaurant you visited, and also posted on the Rewards Network's collection of dining websites (including TrueBlue Dining) for other members to read (if you allow).

But no worries about your identity! Only your initials and city/state will be displayed for the restaurant and other diners to see.

Points

When do points get added to my account?

Points earned through TrueBlue Dining will appear in your TrueBlue account 6-8 weeks after the transaction occurs. Points will not be displayed on the TrueBlue Dining website, only transactions.

Why can't I see my last transaction?

  • You did not use a credit or debit card registered in your TrueBlue Dining account to pay your check.
  • You dined on a blackout day, indicated on the restaurant's details page.
  • You dined at a restaurant that left the TrueBlue Dining program prior to the date you visited.

Any other questions?

You can call TrueBlue Dining Member Services at 1-800-634-9633, or email us at